About Us Euro-yo.com are specialist yo-yo retailers. Yo-yos by Yomega, Duncan, Yoyojam, Dif-e-yo, hspin, YoyoFactory and almost every yo-yo maker in the World! World-wide shipping. Based in the UK. Euro-Yo are completely dedicated to your total satisfaction. If you have any suggestions or comments please email us using the link on the store page.
Our Contact details:
Euro-Yo
8 Milverton Road Winchester Hampshire SO22 5AU United Kingdom
Phone: 020 8144 6809
Fax:
Email: pete [at] euro-yo [dot] com
GB 901 9153 46
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Making A Purchase Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.
We accept credit card payment. If you are shopping from North America or anywhere else, place your order and your credit card company will convert the transaction to US Dollars or your own currency.
We accept Visa and Mastercard. We do not normally charge for any item until it is ready to ship. Backordered items are not charged until they are shipped.
Please do NOT send cash.
We do NOT accept international bank cheques, sorry. This is due to the large fees charged by UK banks to deposit cheques which are in a foreign currency.
We do not accept Western Union.
When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.
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Shipping And Handling We ship Worldwide. Shipping costs are based on weight.
Shipping Lead Times
All orders will be shipped within one working day of receipt of payment. All orders are shipped with full postal insurance and/or proof of posting.
UK delivery is normally by First Class Royal Mail. Delivery within the UK normally takes about 3 days but is dependent on the performance of the carrier. Orders with a value of £15 to £35 will be usually be sent by 1st class Recorded Post. Orders with a higher value may be sent by Special Delivery, depending on the insurance value of the items being shipped.
All overseas orders are sent by Royal Mail "International Signed For" Air Mail (a fully insured priority signed-for Air Mail service). Delivery times are not guaranteed but should only take about 5 days for Europe or 7 days for the USA. The packets are delivered by your national mail service.
Please contact me if you have not received your order within 14 days of payment. Please feel free to contact me before this if you have any concerns!
__ Insurance _____________________________________________________
All orders are sent fully insured. In the unfortunate but rare event of an order going missing a claim for compensation will be made by us for the lost items. Once a successful claim has been made, you will be refunded or a replacement order will be sent.
In the UK a claim for lost post can be made after 15 working days.
If the item was posted internationally, we can submit a claim after 25 days.
How much will shipping cost me?
To find out how much goods will cost to ship to you, add those items you are interested in to your basket and go to the checkout. It will then tell you the shipping charge loosely based on the collective weight of the products and your location. Doing this does NOT commit you to any purchase!
Per conoscere l'importo comprensivo delle spese di spezione, aggiunga
in prodotto da Lei scelto al carrello, e prosegua cliccando su "checkout
now", inserendo il Suo indirizzo il sistema calcolerà le Sue spese di
spedizione. Questa procedura non comporta alcun acquisto!
All prices exclude postage and packing (shipping). Postage and packing is very reasonable and is charged on a total weight and destination basis. FShipping is calculated at the checkout before you commit to pay.
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| Delivery Schedule We deliver your order right away. We will normally send your order to you in <days> business days . International orders are generally received in under <days> days. |
| Back Orders If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait. |
| Tax Charges For orders made from the UK or the European Union, 17.5% VAT is added. All other orders are VAT free. |
| Credit Card Security When the order is placed at our website, credit card numbers are encrypted using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site. |
| Guarantee We guarantee your satisfaction. |
| Reaching Us If you need to reach us, please email us using the link on the store page, alternatively, you can call on 020 8144 6809 (International +44 020 8144 6809) or fax us on or write to us at 8 Milverton Road Winchester Hampshire SO22 5AU United Kingdom |
Privacy Policy Euro-Yo do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.
Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies.Data collected by this site is used to:
a. Take and fulfill customer orders
b. Administer and enhance the site and service
c. Only disclose information to third-parties for goods delivery purposes |
Returns Policy I want you to be able to buy in the confidence that you are going to get good value, great service and excellent products. I want you to be happy with your purchase. If this is not the case, for any reason, simply return the item to me within 7 days of purchase and I will give you a full refund. If the item has in all fairness been accurately described, then you (the buyer) will pay the cost of returning the item. The item must be returned in the same condition as it was received. Please do not hesitate to contact me, Pete, via email at sales@euro-rang.com or by telephone on 0787 5087880 if there are any problems at all.
Your rights to return goods are protected under the EU Distance Selling Directive which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm |
Copyright 2008, New Heart Trading. Euro-Yo is part of New Heart Trading, run by Peter Thake, a registered Sole Trader. Established in 2005, based in Hampshire, UK. All images and trade names are used with permission. VAT Registered 901 9153 46. |
